Wolt NPS Plus Customer Satisfaction Survey, Usage Frequency, Loyalty Incentives and Competitor Research Questionnaire

This Wolt customer satisfaction survey uses a web-based questionnaire to support NPS-style feedback and customer research. It examines restaurant availability and unmet selection needs, order frequency, and the factors that could increase repeat food-delivery usage. The survey also explores loyalty incentives such as promotions and points redeemable for discounts, helping Wolt assess potential retention and engagement mechanisms. A competitor-research question asks respondents whether they use other delivery services, including Uber Eats and similar platforms. Together, these questions provide insight into customer loyalty, purchase frequency, offer preferences, competitive behavior, and opportunities to improve Wolt’s value proposition and marketing strategy.