Wolt Website Customer Satisfaction Survey – NPS Plus Post-Order Experience Feedback Questionnaire

Wolt uses a Polish-language website questionnaire to measure customer satisfaction with recent food-delivery orders. This NPS Plus-style post-order experience survey combines a structured five-point satisfaction matrix with an open-text comment field, capturing feedback across the application or website, delivery speed, pricing, payment options, restaurant discovery, opening hours, customer service, packaging, courier interaction, and food quality. The granular format helps Wolt identify operational and digital UX issues behind overall satisfaction, while the “Other” field enables customers to report unanticipated problems. Clear back and next navigation supports a multi-step feedback journey and encourages completion, with the resulting data useful for service improvement, customer-experience analysis, and retention-focused CRM decision-making.