Wolt Website Customer Survey – NPS Plus Satisfaction and Competitive Comparison Questionnaire

This Wolt website customer survey uses a structured satisfaction and competitive-comparison questionnaire to benchmark the food-delivery experience against other providers. A matrix question asks respondents to rate Wolt as better or worse across delivery speed, pricing, payment methods, restaurant choice, food availability, ease of using the application and website, customer service, courier interaction, and packaging, with a “not applicable” option. The open-ended follow-up invites customers to identify areas where competitors perform better. This NPS Plus-style feedback mechanism supports customer-experience research, service benchmarking, product and UX prioritization, and CRM insight gathering rather than a simple promotional message.