Notion e-mail series shows how onboarding should be done. Thay are very good example of how to engage user straight after registration and developing their skills and feeling about the platform day by day.
Statistics related to onboarding processes in the e-commerce industry can vary depending on the specific case, industry, and strategies employed by the company. However, here are some general statistics regarding onboarding processes in the e-commerce industry:
Registration conversion rate: The average registration conversion rate in the e-commerce industry typically falls within the range of 10-30%. This means that around 10-30% of website visitors who decide to register.
Onboarding completion rate: Depending on the complexity of the onboarding process, the average completion rate in the e-commerce industry can be around 40-60%. This means that approximately 40-60% of individuals who start the onboarding process successfully complete it.
Time taken to complete onboarding: The average time taken to complete the onboarding process in the e-commerce industry can vary depending on factors such as the amount of information to fill in, the complexity of the process, integrations with other systems, etc. However, it is advisable to strive for minimizing the time required to complete onboarding to avoid user impatience.
User retention rate post-onboarding: The average user retention rate after completing the onboarding process in the e-commerce industry can be around 20-40%. This means that approximately 20-40% of users who have completed the onboarding process remain active customers or users in subsequent stages.
Customer satisfaction: Measuring customer satisfaction after completing the onboarding process is essential. In the e-commerce industry, high customer satisfaction ratings (e.g., above 80%) are desirable and can translate into greater loyalty and continued engagement.
It’s important to note that these statistics are general guidelines and may vary depending on the specific e-commerce industry, company specifics, and the quality and effectiveness of the onboarding process. Monitoring your own results and analyzing data is crucial for optimizing the onboarding process and improving user experience.